Emergency? Call 000 112 Emergency number from a 132 500 SES – help in
Power Outage AU Report outage

Australia

Emergency & Outage Phone Numbers

Who to call when the power goes out – from life-threatening emergencies to outage reports, shelters and network complaints.

National numbers

000 Triple Zero – police, fire & ambulance: downed power lines, fire, gas or carbon monoxide, medical emergencies 24/7 112 Emergency number from a mobile (works without credit or coverage from your own network) 24/7 132 500 SES – help in floods and storms: fallen trees, roof damage (not life-threatening) 24/7 13 11 14 Lifeline – 24-hour crisis support 24/7 13 11 26 Poisons Information Centre (incl. carbon monoxide questions) 24/7 106 National text emergency line for people who are deaf or have a hearing or speech impairment 24/7

Outage safety

  • Downed lines

    Stay at least 8 metres away from fallen wires and anything touching them. Call 000, then your network.

  • Generators outside only

    Run generators 20+ feet from doors and windows – never in a garage. Carbon monoxide is invisible and deadly.

  • CO alarms

    Keep battery-powered carbon monoxide alarms on every floor. If one sounds, get outside and call 000.

  • Food safety

    Keep fridge and freezer closed: food stays cold about 4 hours in the fridge and up to 48 hours in a full freezer.

  • Unplug electronics

    Unplug appliances to avoid damage from surges when power returns. Leave one light on so you know.

  • Heat & cold

    Visit an air-conditioned library or shopping centre in the heat, and ask your local council about cooling or warming centres. Never heat your home with an oven, grill or camp stove.

  • Medical devices

    If you rely on powered medical equipment, register with your network as a medical-needs customer and have a backup plan.

  • Dark traffic lights

    Treat an intersection with dark signals as an all-way stop.

More: Ready.gov power outages · CDC carbon monoxide

Numbers by state

StateEmergency managementEnergy ombudsman (complaints)Official warnings
New South Wales 132 500 1800 246 545 Alerts site ↗
Victoria 132 500 1800 500 509 Alerts site ↗
Queensland 132 500 1800 662 837 Alerts site ↗
Western Australia 132 500 1800 754 004 Alerts site ↗
South Australia 132 500 1800 665 565 Alerts site ↗
Tasmania 132 500 1800 001 170 Alerts site ↗
Australian Capital Territory 132 500 1800 246 545 Alerts site ↗
Northern Territory Website Website Alerts site ↗

Recent reports across Australia

Live
  • No reports yet. Be the first to report.

Questions about outage safety?

0 comments

Share what is happening: when the power went out, what your network said, the estimated restoration time. Add your mobile number below to get updates – it stays private and is never shown on the site.

  • No comments yet. Start the conversation – your neighbours will thank you.