Evoenergy
Electricity distribution network
Australian Capital Territory
Australian Capital Territory Emergency & Outage Numbers
Network outage lines, state agencies and local numbers for Australian Capital Territory. In a life-threatening emergency, call 000.
National numbers
000
Triple Zero – police, fire & ambulance: downed power lines, fire, gas or carbon monoxide, medical emergencies
24/7
112
Emergency number from a mobile (works without credit or coverage from your own network)
24/7
132 500
SES – help in floods and storms: fallen trees, roof damage (not life-threatening)
24/7
13 11 14
Lifeline – 24-hour crisis support
24/7
13 11 26
Poisons Information Centre (incl. carbon monoxide questions)
24/7
106
National text emergency line for people who are deaf or have a hearing or speech impairment
24/7
Australian Capital Territory agencies & networks
000 Downed lines, fire, CO or medical emergencyReport the outage to your electric network
State help
ACT Emergency Services Agency (ESA) – SES
State emergency service: storm and flood help, warnings, shelters and recovery information.
Energy & Water Ombudsman NSW (EWON) – ACT electricity complaints
Energy ombudsman: file a complaint if your network does not resolve an outage, billing or shut-off problem.
Official warnings – Australian Capital Territory
Live emergency warnings, fire and flood information and what to do. For crisis support call Lifeline on 13 11 14.
Network service areas follow each network’s published coverage by council area and can be approximate at boundaries – the company on your electricity bill is always right. Numbers were collected from official websites; tell us if one has changed. All emergency numbers →
Outage safety
- Downed lines
Stay at least 8 metres away from fallen wires and anything touching them. Call 000, then your network.
- Generators outside only
Run generators 20+ feet from doors and windows – never in a garage. Carbon monoxide is invisible and deadly.
- CO alarms
Keep battery-powered carbon monoxide alarms on every floor. If one sounds, get outside and call 000.
- Food safety
Keep fridge and freezer closed: food stays cold about 4 hours in the fridge and up to 48 hours in a full freezer.
- Unplug electronics
Unplug appliances to avoid damage from surges when power returns. Leave one light on so you know.
- Heat & cold
Visit an air-conditioned library or shopping centre in the heat, and ask your local council about cooling or warming centres. Never heat your home with an oven, grill or camp stove.
- Medical devices
If you rely on powered medical equipment, register with your network as a medical-needs customer and have a backup plan.
- Dark traffic lights
Treat an intersection with dark signals as an all-way stop.
Other states
Territories
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Questions about outages in Australian Capital Territory?
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